Section 11:

Your rights

These two nonprofit organizations can help you understand how to work within the system as we work to change the system.

National Citizens’ Coalition for Nursing Home Reform (NCCNHR): http://www.nccnhr.org/

The Missouri long-term care ombudsman program. State Ombudsman: Carol Scott http://www.nursinghomeaction.org/static_pages/ombudsmen_list.cfm#Missouri

Regional LTC Ombudsman Programs map and list: http://www.dhss.mo.gov/Ombudsman/OmbudRegion.pdf

Regional LTC Ombudsman Programs:

Springfield: (417) 862-3598
Warrensburg: (660) 747-3107
St. Louis: (314) 918-8222 or (866) 918-8222
Kansas City: (816) 474-4240
Cape Girardeau: (573) 335-3331 or (800) 392-8771
Albany: (660) 726-3800
Columbia: (573) 443-5823

Note: The ombudsman program is a nonprofit organization that acts as a resource for residents of long-term care facilities and residents’ families.

While the state ombudsman Carol Scott works for the state of Missouri and is appointed by the governor, the regional ombudsman offices do not work for the state of Missouri.

DHSS Hotline: Missouri Elder Abuse and Neglect Hotline number: (800) 392-0210